Terms of Service

These terms govern your use of Sagora, a business name of Sagora Pty Ltd (ACN 702 043 650, ABN 73 702 043 650). By creating an account you agree to them.

1. What Sagora is — and is not

Sagora is an introduction service. We connect employers who need short-notice casual labour with workers looking for shifts.

Sagora is not an employer, and not a labour hire agency. We do not employ workers, do not supervise or direct work, and are not a party to the working arrangement. When an employer and a worker agree to a shift, the arrangement is between them. The employer chooses which worker to engage; Sagora never assigns one.

A worker is engaged by the employer as the employer's own casual employee — not as an independent contractor. The employer must pay the worker's wages, superannuation and PAYG withholding as their employer, and is responsible for every other obligation of an employer, including under the Fair Work Act, work health and safety law, workers compensation and labour hire licensing where it applies in their state. Engaging a worker found through Sagora as an independent contractor is not permitted.

The employer must be the business the worker works for. A worker found through Sagora must work in the employer's own business, under the employer's own direction. The employer must not supply, on-hire or second them to another person or business to work for that other party or under its direction — including the employer's own client. Doing your own work for your own customers is fine: a removalist's offsider working at a customer's home is working for the removalist. A business that supplies workers to others, such as a labour hire provider, must not use Sagora to find workers for its clients.

2. Eligibility

• You must be at least 15 years old and legally entitled to work in Australia to use Sagora as a worker.
• You must give accurate information, including about licences and tickets you hold.
• You must hold, and keep current, any licence you claim. Uploading a false or expired document is grounds for immediate removal.
• One account per person or business. Do not let anyone else use your account.

3. Jobs, hours and pay

• Employers set the date, start time and end time when posting. Workers cannot change those hours — applying means accepting them as posted.
• The hourly rate is set by the employer, for that shift on that day — including any weekend or public holiday rate — and is shown before a worker applies. Sagora does not calculate pay. The employer is responsible for paying at least the relevant award or agreement.
• A booked shift counts as a completed shift 7 days after its date, unless, before then, the employer has recorded that the worker did not turn up, or cancelled the shift before its start time. Sagora does not record the hours actually worked; the employer and the worker agree those between themselves.
• The employer may cancel a booked shift, with a reason, up until its start time. The worker is told. Once the start time has passed the shift can't be cancelled: if the worker did not turn up, the employer records that instead.

4. Payment

• Employers pay workers directly. Wages never pass through Sagora. We do not hold, transmit or guarantee wages, and we are not responsible for an employer failing to pay.
• Sagora invoices the employer separately for our platform fee only.
• Workers pay nothing. There is no fee, commission or deduction taken from a worker's wages, ever.

5. Our fee

• Our fee is $20 per completed shift, per worker, charged to the employer.
• Your first 3 completed shifts are free, once per business: the offer needs a valid ABN on your employer profile, and every account with the same ABN shares the same 3 free shifts. Without an ABN, the fee applies from your first completed shift.
• Nothing is charged if nobody works the shift. Posting a shift is free.
• We invoice monthly, for the fee only.
• Sagora Pty Ltd is not currently registered for GST, so no GST is added to our fee and we issue an invoice rather than a tax invoice. If that changes, GST will be shown as a separate line.
• Invoices are payable within the terms shown on the invoice, by bank transfer, or by card through the link on the invoice (processed by Stripe). A card payment pays Sagora's fee only — never wages.

6. Going around the platform

If you find a worker on Sagora, engage them through Sagora. If you engage a worker you found here outside the platform within 24 months — to avoid our fee — you must pay us $20 for each shift they work for you that way, up to $500 per worker. That is the fee you would have paid had you booked them through Sagora. If we ask, you must tell us how many shifts they have worked for you outside Sagora in that time, and show us your records of the days they worked. Keep booking them through Sagora and none of this applies.

7. Conduct

You must not:

• Post jobs that are unsafe, unlawful, or that misrepresent the work, location or pay.
• Post a shift for cleaning at a business's premises — whether the job is cleaning or the shift lists cleaning as one of its duties, such as a builders' clean or cleaning a venue after an event. Business premises include offices, shops, warehouses, venues, hotels and other accommodation, and construction sites.
• Post a shift for horticulture work on fruit or vegetables (such as picking, sorting, packing, grading, planting, pruning or spraying), or for meat or poultry processing (such as killing, boning, slicing, preparing or packing meat or poultry).
• Discriminate against workers on any ground protected by Australian law.
• Harass, threaten or abuse anyone, on the platform or on site.
• Leave false reviews, or offer anything in exchange for a review.
• Scrape the platform or use it to build a competing database.

8. Ratings and reviews

Reviews must be honest and based on actual experience of a completed shift. We may remove reviews that are abusive, defamatory or plainly false, but we do not verify every review and are not responsible for what users write about each other.

9. Suspension and deletion

We may suspend or remove an account that breaches these terms. You may delete your account at any time from My Profile — see our Privacy Policy for exactly what is deleted and what we are required to keep.

10. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, and nothing here limits liability that cannot lawfully be limited.

Subject to that, Sagora is provided "as is". We do not guarantee that a job will be filled, that a worker will arrive, that an employer will pay, or that any user is suitable, competent or honest. We are not liable for loss arising from the conduct of any user, from work performed or not performed, from injury on site, or from any dispute between an employer and a worker. Where our liability cannot be excluded, it is limited to the total platform fees you paid us in the 12 months before the claim.

11. Disputes between users

Disputes about work, hours or payment are between the employer and the worker. We may provide shift records to either party to help resolve a dispute, but we do not arbitrate and we do not pay out claims.

12. Changes

We may update these terms. If a change materially affects you we will tell you by email before it takes effect. Continuing to use Sagora after that means you accept the change.

13. Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that state.

14. Contact

support@sagora.com.au