Privacy Policy

This policy explains what personal information Sagora collects, why, who it is shared with, and how to get it deleted. Sagora is a business name of Sagora Pty Ltd (ACN 702 043 650, ABN 73 702 043 650), and we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Depending on whether you use Sagora as a worker or an employer:

• Everyone: name, email address, phone number, suburb and state, and your account password (stored only as a cryptographic hash — we never see it).
• Workers: licences and tickets you hold (such as White Card, forklift, MR/HR/HC, RSA, Food Handling), photographs or scans of those documents where you upload them, whether you have a car, how far you will travel, your availability, hourly rate, shift history, ratings and reviews.
• Employers: company name, ABN, industry, the jobs you post, and your invoice and payment history with us.
• Automatically: basic technical information such as IP address and device type, used to keep the service secure and working.
• When you accept an urgent shift: your distance from the job site — a single number. Your device works this out from its own location and discards the coordinates; see Location below.

Why we collect it

• To create and run your account.
• To match workers with jobs — an employer sees a worker's name, suburb, licences, ratings and work history so they can decide who to hire.
• To record which shifts were booked, completed, cancelled or not attended, and to charge our platform fee. Sagora does not record the hours you work or calculate anyone's pay.
• To issue tax invoices and meet our record-keeping obligations.
• To send transactional email about your jobs, applications and shifts.

We do not sell your personal information, and we do not use it for advertising or share it with advertisers.

Location

Workers. When you accept an urgent shift, we ask your device for its location so it can work out how far you are from the job site. Your coordinates are used on your device and then discarded. They are never sent to us, never stored, and no one at Sagora or any employer can see where you were. The only thing that reaches us is a single distance, such as “4.2 km”, which the employer sees with your response. Sagora does not ask for your location for any other shift, and does not track you.

You can refuse the location permission. If you do, you are ranked on the arrival time you promised — which is the thing employers actually choose on.

Employers. When you post a job you may give a street address. It is not public: only you, the worker you book (while the shift is still to be worked) and Sagora's administrator can see it. Everyone else sees the suburb. When you post an urgent shift from the app, your device's position is recorded as the job site so that responding workers can see how far away it is; it is shared with signed-in workers while the shift is open, and never with anyone who is not signed in.

Licence documents

Where you upload a photo of a licence or ticket, it is stored in a private location that is not publicly readable, for you to keep on hand. Employers do not see your licence photos, and Sagora does not check or verify licences — employers see the licences you list and sight the card themselves.

Who else handles your information

We use a small number of service providers to run Sagora:

• Supabase — database, authentication and file storage. Data is hosted in Sydney, Australia.
• Vercel — application hosting and delivery.
• Resend — sending transactional email.
• Stripe — processes card payments of Sagora's invoices. Sagora never sees or stores your card number.

Some of these providers operate infrastructure outside Australia, which means your information may be stored or processed overseas.

Wages are not handled by Sagora

Employers pay workers directly. Sagora does not receive, hold or transmit wages, and does not collect worker bank account details for that purpose. We invoice employers separately for our platform fee only.

Deleting your account

You can delete your account at any time from My Profile → Delete account. You do not need to email us and we will not try to talk you out of it. What happens depends on whether you have shift or invoice history:

• No shifts and no invoices: your account and all associated personal information are permanently deleted.
• You have worked or been invoiced: your login is permanently disabled and your personal information is erased — name, contact details, bio, location, licence documents and any reviews you wrote. What remains is the shift and invoice records themselves, with no information identifying you attached.

We keep those financial records because Australian tax law requires records supporting a tax invoice to be kept for five years, and because deleting them would also destroy the other party's legitimate records of work done and money owed. Either way, your account ends, you cannot sign in again, and you no longer appear anywhere in the service.

People we contact about Sagora

Sagora contacts some businesses directly to tell them about the platform. If we contact you this way, we hold your name, business name, role, and business email or phone number, with a note of where we found them: your business's own website, its Google Maps listing, a directory that allows contact, an event, or an introduction. We never use bought or scraped lists, or details taken from social media or job ads.

We use these details only to contact you about Sagora and to follow up. They are kept in a Sagora-only record that is not shared with any other business, including the founder's other businesses. If you ask us to stop, we stop, and keep only what we need to make sure we do not contact you again. To stop, reply "unsubscribe" to any email from us or write to support@sagora.com.au. You can ask what we hold about you, or ask us to correct or delete it, at the same address.

Accessing and correcting your information

You can view and correct most of your information directly in My Profile. To request a copy of what we hold, or to correct something you cannot change yourself, email support@sagora.com.au.

Security

Access to your data is restricted at the database level so that people can only read what they are entitled to. Traffic is encrypted in transit. No system is perfectly secure, and we will tell you and the Office of the Australian Information Commissioner if a data breach occurs that is likely to cause you serious harm, as the Notifiable Data Breaches scheme requires.

Children

Sagora is not intended for anyone under 15, and you must be legally entitled to work in Australia to use it as a worker.

Complaints

If you think we have mishandled your personal information, contact us first at support@sagora.com.au. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we will update the date at the top and, where the change is significant, tell you by email.